Frequently Asked Questions
Losing a loved one can be one of the most difficult and stressful experiences we ever face in our lives. Its times like these that we need to ask for help.
And help is available; it's just a matter of knowing who to ask.
Asking the right questions of the right people can save so much unnecessary anxiety.

In these pages we have outlined the ten things that seem to worry people most
when a death occurs.

Please read through at your leisure. We are available at any time to answer your questions.

Question 1
What do I do if a death occurs in a Hospital or Nursing Home?
Contact our 24 hour line a consultant will advise you on what needs to be done and will make all the necessary arrangements if you require.

Question 2
What do I do if a death occurs at Home?
The first thing to do is to call your Doctor. Then we suggest you call us before any further arrangements are made and we will advise on what to do next.

Question 3
What happens if the Doctor is unable to provide a Death Certificate?
In cases of sudden and unexpected death, death from a cause other than natural, accidental or when there has not been any recent consultation with a Doctor, the Doctor is unable to provide a certificate and the Coroner is then involved. You can phone and speak to one of our Funeral Advisors and he or she will assist with information regarding the procedures.

Question 4
How can my Funeral Director help me?
We are available 24 Hours
7 days a week to assist you on 24 Hour Free Call Assistance 1800 763 855.

As Funeral Directors our first role is to assist and advise you in any way we can when a death occurs. It is our responsibility to transfer the deceased to our central mortuary and make all the funeral arrangements in conjunction with the Clergy/Celebrant or Cemetery of your choice.

We collect all the necessary certificates and send them to the appropriate authorities, arrange special certificates necessary for cremation, lodge death and funeral notices in the press, attend to Registration of Death and we contact Social Security and / or Department of Veteran Affairs.

In addition we make all the necessary payments such as cemetery or cremation fees, advertising, clergy or celebrant fees, floral arrangements and if needed refreshments following the service. We also liaise with R.S.L., Masonic Lodge and other organisations if required.

Question 5
Arranging the Funeral - where do I start?
Your Funeral Director is the person who starts the arrangement process; be guided and helped by them. The following are some guidelines.

Burial or Cremation
The wishes of the deceased may already be known. Otherwise it is up to you and the family to decide. The choice is yours. Costs differ with cremation often costing less. Cremations are usually carried out in your nearest Crematorium that have well appointed chapels.

Styles of Funerals
You may wish to have a service at a Church or our Chapel followed by the cortege proceeding to the cemetery for the interment. When cremation is the option usually a church or chapel service is held and the cremation takes place privately later. Clergy, Celebrants or family friends can be used to officiate at Funerals and it is common to have Masonic Lodge and R.S.L. Services. Some families prefer to just have a Graveside service at the cemetery or a Crematorium Chapel service. Refreshments quite often follow the service and these can be arranged with church groups etc.

The viewing
People often feel that to view their loved one before the funeral helps and it is very important to them. This is a personal choice but we recommend it. We have private facilities for families where we arrange a viewing. Children should be considered also.

Choosing a coffin or a casket
A casket is rectangular and usually more expensive and a coffin is shaped being wider at one end. We have a range of both on display at our premises. The choice is made by you as to what suits your needs.

Embalming
Health Regulations require that all cases being transported overseas must be embalmed. With modern transport facilities these days it is not always needed for interVictoria transfers however on some occasions it may be required.

Question 6
Should Children attend Funerals?
Open discussion with children about death and the funeral is healthy, they then seem to be better prepared. Let them take part and attend if they wish.

Question 7
What are the costs of a Funeral?
The expenses for a funeral can be put into three main groups.

Firstly there are the Funeral Director's professional fees or service charge, which in our service is one complete fee. This fee makes available our personnel (on call 24 hrs), our services and facilities, covers mortuary costs and the use of our hearse. It also provides for administration work such as preparing and inserting press notices, registration of the death and arranging cemetery, crematorium, clergy, floral tributes and all services in accordance with your wishes.

Secondly the cost of a coffin or casket can range from the low hundreds up to thousands of dollars. We keep a range in stock for you to choose from to meet your requirements.

Thirdly there are the disbursement costs or cash payments the Funeral Director makes on behalf of the family and which are out of his control and not included in the professional fee - eg:: Crematorium or cemetery charges, doctor's certificates, floral tributes, clergy or celebrant fee, organist, soloist, press notices, certified copy of Death Certificate and others. GST is now payable on all funeral costs.

Question 8
Who can help me with grief?
Should you or any member of the family have the need, we can put you in contact with a reputable counselor. There are also support groups that meet regularly. Most clergy can be of assistance when a counselor is needed. Professional Counselors have set fees that they charge. We have a small library of books on our premises which we lend out when needed.

Question 9
How can I make it easier for my loved ones when the time comes?
One of the most important things to do is to make sure you have a valid and up-to-date will. It must be easily located or instructions as to its whereabouts left with someone close to you. We have a Personal Record Folder which can assist you in this area. Make sure all your family history is documented so as to be available when needed.

Question 10
What to Do and Who to Notify After a Death Has Occurred?
In the event that the death is expected and occurs in the home the family should first contact their doctor who will issue a death certificate. Once the doctor has been the family then contact Harris Funeral Services and your call will be answered by one of our family members who will carefully take down all the details and assist you by guiding you through the maze of arrangements.

If the death is unexpected immediately call 000. The ambulance and the Police will attend. The Police will take control of the situation and assist you in what ever way that they can. The Police will arrange for the Government undertaker to take your loved one into the care of the Coroner.

For Help or Advice on arranging funerals, Please call our free call funeral line.
Please phone our 24 Hour Free Call Assistance 1800 763 855.

Phone - 24 Hours

(03) 9562 3224

 

 

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FUNERAL INFORMATION

City Funeral Directors have the crucial role of handling all the arrangements for a City funeral,
allowing the grieving family and friends to properly acknowledge the passing of their loved one.
As a guide to City funeral costs, a basic cremation starts at about $3,000,
and a City funeral ranges from $4,500 to $10,000 and above, depending on the timber used for the coffin etc.
The City funeral director can organise online tributes, where family and friends can post photos,
videos, music and messages. Most City funeral directors now offer pre-paid City funeral plans,
so it is not a financial burden on those left behind. City funeral directors also offer
of after-care programs and services to help grieving partners, family members and friends once the City funeral
service is over. Activities include special memorial services on Mother's Day or Father's Day and at Christmas.
They may also provide information on "dealing with grief" topics, and counselling services.
The City funeral director will look after all paperwork,
including certificates, death notices and City funeral notices, will organise the transfer of the
deceased person and the hearse on the day of the City funeral, and can supply flowers and wreaths,
and can provide transport for the immediate family to the service and City funeral.
The City funeral service can reflect the deceased person's religious or spiritual beliefs,
and can be a traditional service, an outside gathering in a natural setting,
or a celebration of the person's life.
A graveside service can be arranged and special requests are catered for,
such as the release of doves or butterflies, or many coloured balloons.
The City funeral director can organise a memorial, whether it be a simple tombstone or an elaborate family crypt,
and can arrange future burial sites so loved ones can be next to each other.
Following a cremation, an ashes scattering can be arranged, perhaps at sea, in the air,
at a favourite fishing spot or on a golf course. Family often also keep ashes in a small urn.
The City funeral director will also ensure that permission has been obtained from authorities as necessary.

Many difficult arrangements must be made before a deceased person can be laid to rest,
and this is where a City funeral director's services are indispensable.
The City funeral director is the main liaison between the next of kin and the cemetery,
religious figure, hospital morgue and any others concerned. City funeral homes will
also provide a chapel or other appropriate place to host the service, as required according
to spiritual or cultural needs. Alternatively, the City funeral director can organise for the service
to be held at the deceased person's church or place of worship. The City funeral director can provide
a special room or gathering place for a viewing - often referred to as a wake and sometimes held a day
or two before the service. This can also be held directly before the City funeral service,
especially if family and friends must travel a long distance, or are elderly.

City funeral directors are not legally responsible for making  funeral arrangements,
however once appointed they can look after all the proceedings, including cremation or burial.
In Australia, the person with legal authority to make City funeral arrangements is the Executor -
the person named in the deceased person's will to administer the eVictoria.
By mutual agreement, this responsibility can passed to the next of kin or a family friend,
who in turn can ask a City funeral director to make all arrangements.
If the deceased person has no next of kin, the Victoria takes responsibility.
Whoever signs the authorisation for a City funeral service to proceed will be financially responsible
for the City funeral and the only person with the authority to make arrangements with the crematorium or cemetery.
This is where the City funeral director can take over proceedings.
City funeral directors are trained and experienced in assisting the bereaved in coping with death
and making City funeral arrangements, such as transporting the body, completing necessary paperwork and certificates,
organising services and cremation or burial.

There are strict laws governing the storage, transport and cremation or burial of deceased persons.
Qualified City funeral directors have been trained in this. They are also aware of procedures
for collecting the body from the morgue, the Coroner, or following an autopsy. Following the City funeral,
the City funeral director will apply electronically to the Australian Registry of Births,
Deaths and Marriages for a death certificate, on behalf of the next of kin. The Registry of Births,
Deaths and Marriages will forward the certified copy directly to the person making the City funeral arrangements.
If the body must be repatriated interVictoria or overseas, the City funeral director can arrange embalming,
where the body is treated with preserving chemicals.
This is also necessary in some cultures and religions when the body is viewed for a period of time.

Even if the death was expected, the passing of a loved one can be a difficult and
confusing time for the partner or family and friends left behind. Victorias and territories
may have differing burial regulations, and official paperwork must be done. The City funeral industry website,
City funeral Information Australia has detailed,
updated advice and guides to what is involved in organising a City funeral.
It has a comprehensive directory of City funeral services for all Victorias and territories,
explains what tasks must be performed, who has responsibility for what, and other related issues.
The website even has a guide to preparing a speech for a City funeral.